Vacancy in Oslo: Support Manager, Customer Success Operations (Temporary Position) - Klaveness Digital
Support Manager, Customer Success Operations
(Temporary Position)
Shaping the future of shipping and logistics.
About us:
Klaveness Digital is a Norwegian technology company on a mission to bring shipping and logistics into the future through our SaaS solution, CargoValue. CargoValue is a cloud-based platform that provides industrial companies with a digital twin of their seaborne supply chains, improving supply chain management by delivering real-time visibility, improving transparency, and fostering collaboration between stakeholders involved in the planning, scheduling, and production processes.
About the role:
One of our team members is going on leave and we are looking for her replacement for 9 months (with a possible extension). You will be a part of our Customer Success Operations team based at our offices in Oslo and will work closely with multiple departments within Klaveness Digital. You will be a key resource for both customer and internal support, able to recognize high-priority issues and situations and escalate appropriately. You will quickly become an expert in our solution and will be able to recognize and report new features and product enhancement possibilities as well as taking on System Administrator responsibilities. We have a help center for our customers that we see you playing a key role in maintaining and developing, providing feedback on our products, processes, Knowledge Base, FAQs, and other documentation.
About you:
You have a genuine interest and curiosity for technology solutions and are tech savvy.
Experience with Saas is desirable, but if you don’t have it, then tell us about your relevant experience.
Any form of supply chain experience would be a bonus, but not a must.
You are proactive and a quick learner.
You understand what it means to provide excellent service to our customers and will do your part to ensure customer success and satisfaction.
Our working language is English – written and spoken fluency is a must and any other languages you can speak can be a bonus.
You work effectively both independently and as part of a larger team and deadlines are something you respect and adhere to.
You are structured in your approach to work and can multitask effectively.
You are a ‘doer’ and have a positive attitude.
Education is important to us, and we assume you have a solid formal education, but we also recognize that experience can be just as relevant.
We offer:
You will be a part of a highly skilled, inspiring, and supportive team, and work in an environment that encourages long-term personal growth. Flexibility and trust are highly valued in our work environment.
With great ambitions, we need great people!
Torvald Klaveness is a pioneering shipping company with the vision to improve the nature of shipping and the ambition to make seaborne supply chains resilient, decarbonized, and cost-effective. The group today consists of five business units; through Klaveness Combination Carriers, the company takes an active part in the transition to low-carbon shipping with the unique concept of combination carriers. Our Dry Bulk unit is a leading operator and service provider to the global dry bulk industry and manages the world’s largest Panamax Pool. Klaveness Ship Management manages the owned vessels from an environmental, technical, and commercial standpoint. Klaveness Digital has developed the world’s leading platform for managing seaborne supply chains. Our newest venture, ZeroLab by Klaveness, is developing several initiatives to make low-and zero emission options available to our customers. With over 75 years’ experience, Klaveness operates close to 100 vessels through offices in Oslo, Singapore, Manila, and Dubai with more than 200 employees onshore and close to 850 seafarers.
More information about our company and our activities can be found at www.klaveness.com and www.klavenessdigital.com